Course: Risk Management Consult: Repairing Difficult Dentist-Patient Relationships, 2nd Edition PSIC
Author: Rosemary Gafner and James Schutte
credit(s) CE: 6
Estimated Hours to Complete Course: 5.50
Estimated Minutes to Complete Test: 30
Course Release Date: 10/1/2015
Course Expiration Date: 12/31/2021
A primer on working with difficult patients.

Risk Management Consult
Repairing Difficult Dentist-Patient Relationships, 2nd Edition PSIC


Although difficult patients come in many different forms, they all tend to produce the same result: a dysfunctional dentist-patient relationship that defeats its own purpose.  And everyone suffers as a result. 
1. Identify underlying issues that can cause some patients to seem difficult to get along with.
2. Implement solutions for dealing with different types of challenging patients.
3. Improve patient adherence by using specific techniques to determine reasons for noncompliance.
4. Design specific strategies to help patients help themselves.

Target Audience
This course is designed for dentists who want information on working with challenging patients.

This is a self-study course consisting of text and CE test.  Those who complete the course with a score of 80 percent or higher will earn a certificate of completion.

This course was developed by Rosemary Gafner, Ed.D. and James E. Schutte, Ph.D. Their CVs are available online at

Commercial Support

This activity was developed by Medical Risk Management, Inc. without support from any commercial interest.


Neither Dr. Gafner nor Dr. Schutte have anything to disclose.

This course is valid through December 31, 2021.