Course: Foundations of Risk Management: Dentistry, 2nd Edition PSIC
Author: Rosemary Gafner and James Schutte
credit(s) CE: 8
Estimated Hours to Complete Course: 7.50
Estimated Minutes to Complete Test: 30
Course Release Date: 1/1/2012
Course Expiration Date: 12/31/2021
General risk management, patient safety, root cause analysis and medical error prevention for dentists.

Foundations of Risk Management: Dentistry
2nd Ed. PSIC

Risk management is not just about avoiding malpractice suits.  It’s also about learning to recognize and address the communication and documentation lapses that give rise to unwanted surprises, poor outcomes, and dissatisfied patients.  As we’ll see, doing so will not only make your patients happier, it will improve the quality of dental services you deliver. 

Upon completion of this course, you should be able to:
1. Analyze a case scenario to determine whether it meets the crite-ria for malpractice.
2. Discuss four communication factors that often contribute to malpractice cases.
3. Identify areas of potential risk in the dental office.
4. Discuss the process of obtaining informed consent.
5. Identify common problems with dental treatment records.
6. Delineate a dentist’s various duties to patients.
7. Handle difficult patient encounters appropriately.
8. Respond appropriately when you make a clinical error that caus-es harm to a patient.


Target Audience
This course is designed for dentists who want practical ways to limit their liability and improve patient safety.

This is a self-study course consisting of text and CDE test.  Dentists should read the course content, answer the test questions and submit the answers for scoring.  Those who complete the course with a score of 80 percent will receive a certificate of completion.

This course was developed by Rosemary Gafner, Ed.D. and James E. Schutte, Ph.D. Their CVs are available online at

This course is valid for release March 1, 2019 and will expire February 28, 2022.

Commercial Support

This activity was developed by Medical Risk Management, Inc. without support from any commercial interest.


Neither Dr. Gafner nor Dr. Schutte have anything to disclose.